Frequently Asked Questions

Once the purchase is complete, you will receive an email with confirmation and your tickets. Check that it hasn't gone to your spam folder.During busy periods, if you have not received your confirmation email, please wait up to 24 hours for it to arrive. Also check with your card issuer to see if the payment has been made or is among your pending transactions.To see if your order has been placed correctly, please locate the order here. If this has resulted in the wrong tickets being booked, please contact us in the customer service section here.If, during the purchase process, the ticket sales website presents any incident, do not make a new purchase, contact Customer Service.<o:p></o:p>

 How do I receive my tickets?

-Printed entry: With this option you can download and print it. Printed tickets are valid in both black and white and color. (The barcode must be completely legible).-Digital ticket: With this option you can download it and show it at the entrance to the venue, from your mobile device, for validation.<o:p></o:p>

 How do I present my tickets to access the venue?

We inform you that tickets are not modifiable or refundable, however, the Refund Protection service gives you the opportunity to request a refund of your tickets if you cannot attend the event for reasons of force majeure such as accidents, unexpected illnesses or specific circumstances. unpredictable.<o:p></o:p><o:p></o:p>

 Can I cancel or change my tickets? 

Please note that the coverage offered by the Refund Protection service is very specific and that we cannot guarantee the refund of tickets if your situation is outside the insurance coverage.<a target="_blank" rel="noopener noreferrer" href="https://c.ststat.net/content/SeeTickets/MainWebApp/Insurance/europ-assistance-tcs-esp.pdf">Here</a> you can verify the terms and conditions with the Insurance Policy.To request a firm refund and start the process, click <a target="_blank" rel="noopener noreferrer" href="https://seetickets.eclaims.europ-assistance.com/">here</a>.<o:p></o:p>

How can I cancel my Refund Protection tickets?

The management fees are a supplement to the ticket price and are intended to make its sale possible. They are applied once you select the tickets. If you wish to process the return (option valid for events that offer Refund Protection), the amount of the management fee will not be refunded.<o:p></o:p>

What are management expenses?

Can I transfer my tickets to a third party?<o:p></o:p>

¿Puedo ceder mis entradas a un tercero?  

Consult the “more information” section to find out about any age restrictions, as well as the existence of specific rates on the reservation page and on the desired date.<o:p></o:p>

Do children have to pay admission?

If you cannot purchase a PMR seat through the sales website, you need to consult with the venue, click <a href="mailto:HELLO@TEATROMAGNO.COM" target="_blank" rel="noopener noreferrer">here</a>.<o:p></o:p>

How do I reserve tickets for people with reduced mobility?

They are seats where there is a visual percentage that can be lost at times of the performance. Therefore they have a reduced price.<o:p></o:p>

What are seats with reduced visibility?

If the event for which you have purchased your tickets has been suspended, we will contact you via the email associated with your purchase to provide you with all the necessary information.<o:p></o:p>

My event has been cancelled. What do I do to get the money back for my tickets?

Animals are not allowed to enter the premises, with the exception of guide dogs, which must present their accreditation, if necessary.<o:p></o:p>

Are pets allowed?

If you need a purchase invoice, contact <a href="mailto:info@letsgocompany.com" target="_blank" rel="noopener noreferrer">Customer Service</a>.<o:p></o:p><o:p></o:p>

How can I request an invoice?

Seetickets.The organization is not responsible for any incident arising from the purchase of tickets through an unofficial sales channel or the resale of tickets.

What are the official ticket sales channels?

<a target="_blank" rel="noopener noreferrer" href="https://www.seetickets.com/es/customerservice">https://www.seetickets.com/es/customerservice</a>

CUSTOMER SERVICE TICKET SALES

e-mail:<a href="mailto: info@letsgocompany.com" target="_blank" rel="noopener noreferrer"> info@letsgocompany.com</a>&nbsp; Opening hours: Weekdays from Monday to Thursday from 10 a.m. to 6 p.m., Fridays from 9 a.m. to 3 p.m.

GENERAL INFORMATION JALEOS JONDOS

Preguntas frecuentes

FAQs

C/Santa Engracia 31, 7ª planta, 28010 Madrid

location.svg

phone.svg

Contact us <a href="mailto:info@letsgocompany.com" target="_blank" rel="noopener noreferrer">here</a>

email.png

Laborables de lunes a jueves de 10h a 15h y de 16h a 18h, viernes de 9h a 15h

clock.svg

IconGrupo_Blanco.svg

Weekdays from Monday to Friday from 10 a.m. to 2 p.m.

CLOCK.png

FAVICON2.png

letsgo.webp

Work with us

Legal Terms

Personal Information

Cookies Policy

Sales Conditions

Vector.svg

Jaleos Jondos | Madrid | Tickets now on sale

The Show

Gastronomy

Cast

Gallery

instagram.svg

facebook.svg

youtube.svg

Where do you want to see it?

Something went wrong

Where

Type of event

You will be hearing from us very soon.

Soon you will receive news about our shows, musicals, exhibitions…

Choose your type of ticket and get ready to enjoy Naturaleza Encendida

Get a 2% balance when you buy your tickets with Repsol app